Branding Senior Executive

Deadline: 30 April 2024

Job Announcement

Cambodia Angkor Air needs to recruit new employee, who meets the following terms and conditions:

Job Descriptions

· Develop and implement programs and workshops focused on customer service excellence, brand representation, and effective communication skills.

· Lead by example in delivering exceptional customer experiences that reflect the company’s brand values and standards.

· Collaborate with departmental managers to identify opportunities for improving customer interaction and implementing process enhancements.

· Lead by example through demonstrating best practices in customer interactions and brand representation.

· Provide ongoing support to employees, offering feedback and guidance to enhance their customer service skills and performance.

· Providing guidance on effective communication, problem solving, and relationship building with customers.

· Develop and implement strategies to measure and evaluate effectiveness and solicit feedback from employees and customers to drive continuous improvement.

· Monitor customer feedback and satisfaction metrics, identifying trends and areas for improvement to drive operational excellence.

· Collaborate with related teams to ensure alignment between customer interactions and brand messaging across all channels.

· Serve as a liaison between customer-facing teams and other departments to address customer feedback, resolve issues, and implement process improvements.

· Conduct regular audits and assessments of customer facing touch point to ensure alignment with brand messaging and standards.

· Act as point of escalation for complex customer inquiries or issues, demonstrating empathy, active listening, and problem resolution skills.

· Represent the company at industry events, conferences, and networking opportunities, showcasing the organization’s commitment to superior customer service and brand excellence.

Job Requirements

· Bachelor's degree in Business Administration, Hospitality Management, Communication, or related field; Master's degree preferred.

· Proven experience (at least 3 years) in a senior role focused on customer relations, training, or employee development, preferably within a customer-centric organization.

· Strong understanding of customer service principles and best practices, with a passion for delivering exceptional customer experiences.

· Excellent interpersonal and communication skills, with the ability to effectively engage and inspire employees at all levels.

· Demonstrated experience in designing and delivering training programs, workshops, or seminars, with a focus on adult learning principles and interactive methods.

· Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.

· Analytical mindset with proficiency in evaluating training effectiveness and identifying areas for improvement.

· Leadership qualities with the ability to motivate and empower teams to achieve goals and exceed customer expectations.

· Flexibility to adapt training approaches to diverse audiences and learning styles.

· Commitment to upholding the company's brand values and fostering a culture of excellence in customer service.

· Honesty, responsibility, withstands pressure and high work intensity, and willing to work in flexible time.

Interested candidates need to submit CVs with recent photograph (4x6) and other relevant qualification documents to the following address:

- Contact Point: Human Resource and Administration Division

- Phone:  023660 0036

- E-mail:  careeroutlook@angkor-air.com

- Address:  No 206A, Norodom Blvd, Sangkat TonleBassac, Khan Chamkarmorn,

           Phnom Penh, Cambodia.

Note:

- Application can be received in person at the above address or through above e-mail address

- The interview will be conducted directly with applicants in Head-Office at the above address.

- Be informed that Cambodia Angkor Air never offer job and conduct interview with applicant online.

- Please mentioned the expectation salary in the CV.