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29 APRIL 2020 ANNOUNCEMENT: Change/Refund policy on flight suspend/cancelation/schedule change under effect of COVID-19

Dear All Valued Passengers and Partners,

WarmgreetingsfromCambodiaAngkorAir!

Due to the spread of COVID-19 and for public safety concerns, starting from 29th April 2020, Cambodia Angkor Air (K6) would like to apply new change/rebook/refund policies for passengers holding K6 tickets issued on/before 31st May 2020 for travelling on/before 30 th June 2020 who are impacted due to

  • Travel ban: Where there is government notification that prohibits travel
  • Travel advisory: General     government     advisory     against non-essential travel
  • Quarantine requirements: Mandatory quarantine at origin or destination
  • Mandatory lockdown: Countries in which government have issued a mandatory lockdown and customers are therefore unable to reach the airport
  • Flight cancellation: Flights cancelled by K6

would be applied as following:

  • Change/Rebook policy:
    • Free of charge for all routes/tickets mentioned above
    • New flight date: before/on 31-December-2020
    • Fare differences, other taxes/fees/charges and surcharges and other fees are paid by passengers.
  • Refund conditions:
    • For voluntary refund: Follow the fare rules (apply for refundable ticket only)
    • For involuntary flight cancel due to the COVID-19: Refund/Charge fee will be waived.

Contact point for full refund:

  1. Passenger please contact your original ticket issuing channels (travel agencies, online travel agency, tour operator ... ) or apply "Refund" on our K6 website if ticket purchased via official website ofK6.
  2. Travel agencies please contact our branch offices m China, Cambodia and Vietnam.

Thank you for your understanding,

Attachment of Officially Information 

 

 

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