Click here Notice by 27 May 2020 about lifting requirement for health certificate for Cambodian National Entering into Cambodia and continue travel restrictions -

Flight Booking

Flight Check-in

Enter your booking details. All international passengers are required to present at the check-in counter 2 hours before departure to verify your travel documents/Checked baggages avoiding the off load at the boarding gate.

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Flight Info

Special Needs Special Needs

In-Flights Service

New in flight Meal and Beverage Service



ROUTE: Guangzhou / Beijing / Shanghai (Regularity Flight)

  • Passenger: No meal service in-flight
  • Selling on board: Snack/Hot meal/Beverage

ROUTE: Siem Reap / Hong Kong / Siem Reap

  • Passenger: No meal, No Beverage providing
  • Selling on board: Snack/Hot meal/Beverage

ROUTE: Phnom Penh / Siem Reap / Ho Chi Minh / SihanoukVille / Da Nang

  • Passenger: No Meal (water on demand)
  • Selling on board: Snack / Hot meal / Beverage

Infant and Children

Accompanied passenger with Infant

  • Infants under 14 days of age, premature or unhealthy infant (let alone infant feeding in oxygen tent) are not accepted for carriage by Cambodia Angkor Air.
  • Infant is not accepted for carriage as Unaccompanied Minor (UM) by Cambodia Angkor Air
  • Infant in healthy condition shall be accepted provided that he is accompanied by his parent or authorized
  • Each adult is allowed to travel with 01 infant
  • If an adult escorts two infants:
    • From the second infant, each infant shall be charged an applicable fare for children and must be required cabin crew assistant service.
    • Accompanied cabin crew service request must be made at least 3 days prior to estimate time of departure for domestic flights and 5 days for international flights.
  • For premature and/or unhealthy infant (except infant feeding in oxygen tent):
    • All of procedures is to be completed the same as MEDA passenger
    • Must be accompanied by doctor or nurse who specializes in pediatrics.
  • The total infants accepted for carriage on a flight must not exceed 10% seat capacity.

Accompanied passenger with Infant (INF) and Children (CHD)

An adult is allowed to escort INF/ CHD as follow:

  • 2 CHD of 2-6 years old
  • 01 INF and 02 CHD under 6 years old and shall be charged an applicable fare for cabin crew accompanied service for 01 CHD between 2 CHD above
  • 02 INF and 01 CHD under 6 years old and shall be charged an applicable fare for cabin crew accompanied service for 01 INF between 2 INF above
  • 02 INF and 02 CHD under 6 years old and shall be charged an applicable fare for 02 cabin crew accompanied service for 01 INF and 01 CHD between 2 INF and 02 CHD above

Accompanied Cabin crew service request must be made at least 3 days prior to estimate time of departure for domestic flights and 05 days prior to estimated time of departure for international flights.

For ordering the service or getting more information, please contact our booking agent.

Unaccompanied Children

Unaccompanied Minor (UM) aged between 2 and less than 4 years

Conditions of Carriage

  • Each UM must be accompanied by one cabin crew.
  • UM service request must be made 3 days prior to estimated time of departure for domestic flights and 5 days for international flights
  • Accepted only on Economy class

Unaccompanied Minor aged between 4 and less than 6 years

Conditions of Carriage

  • Requires accompanying cabin crew service, one cabin crew is allowed to accompany a group of maximum 2 UM
  • UM service request must be made 3 days prior to estimated time of departure for domestic flights and 5 days for international flights
  • Accepted only on Economy class

Unaccompanied Minor aged between 6 and less than 15 years

Conditions of Carriage

  • UM could travel alone without cabin crew assistant service.
  • UM service must be requested 24 hours prior to estimate time of departure.
  • UM can be accepted on Business, Deluxe Economy and Economy class. The total UM accepted for carriage on Business class must not exceed 10% business seat capacity of each flight (round number up applied)

For ordering this service or getting more information, please contact to our Online Booking Helpdesk.

Online Booking Helpdesk (Headquarter)

Tel: +855 23 666 0330

Email: helpdesk_online_2@cambodiaangkorair.com

Working Days: Monday to Friday (8:00am-12:00pm and 1:30pm-5:30pm)

**Note: Please call us at every working hour (GMT+7:00, Phnom Penh local time).

Outside working hours, please send us an email.

We will try to reply all of your queries as soon as possible at every working day.

Passenger with Disabilities

1. Wheelchairs

Wheelchair service (WCHR/WCHS/WCHC) assists disabled or medical passenger who has difficulties to walk or move about on their on, including:

  • Wheel-chair for Ramp (WCHR) offers passenger who can ascend/descend steps and make own way to/from cabin seat, but requires wheelchair for distance to/from aircraft across ramp.
  • Wheelchair for Steps (WCHS) offers passengers who cannot ascend/descend steps, but is able to make own way to/from cabin seat, requires wheelchair for distance to/from aircraft and must be carried up/down steps.
  • Wheelchair for Cabin (WCHC) offers to passenger who is completely immobile. He requires wheelchair to/from aircraft and must be carried up/down steps and to/from cabin seat. (this device is accompanied to individual aircraft).

2. Conditions for acceptance

  • WCHR: Prior request is recommended and not limited.  
  • WCHS: 24 hours notice is required. Accompanied WCHS is not limited. The maximum number of unaccompanied WCHS passengers allowed per flight is not more than the number of main emergency exit of individual aircraft.
  • WCHC: 24 hours notice is required. The maximum number of accompanied WCHC passengers allowed per flight is not more than the number of main emergency exit of individual aircraft. The maximum number of unaccompanied WCHC passengers allowed per flight is not more than half the number of main emergency exit of individual aircraft.

For ordering the service or getting more information, please contact our booking agent.

Pregnant Passengers

Conditions for acceptance:

Prior request is recommended

Pregnant women in period of 7 days before or after due date is not accepted

Pregnant passenger must have medical clearance before departure (MEDA passenger) if she is in the following status:

Pregnant for more than 32 weeks or 

- Uncertain time being pregnant or the bearing time or 

- In previous had twin, triplet children or 

- Some difficulties can be arisen when bearing or 

- Pregnant by artificial insemination:

This passenger must have medical clearance before departure in the hospital where the artificial insemination has made and controlled or in the other medical centers accepted by Cambodia Angkor Air.

For ordering this service or getting more information, please contact to our Online Booking Helpdesk.

Online Booking Helpdesk (Headquarter)

Tel: +855 23 666 0330

Email: helpdesk_online_2@cambodiaangkorair.com

Working Days: Monday to Friday (8:00am-12:00pm and 1:30pm-5:30pm)

**Note: Please call us at every working hour (GMT+7:00, Phnom Penh local time).

Outside working hours, please send us an email.

We will try to reply all of your queries as soon as possible at every working day.

Extra Seat for Passengers

Extra seat for passenger: 

Extra seat service (EXST) offers to oversized passenger who needs 2 adjacent seats onboard in the same flight. 

Conditions for acceptance: 

  • 24 hours notice is required and not limited. 
  • Extra seat is required to book in the same class. 
  • Extra seat passenger is offered free allowance of baggage according to the seat he booked. (For e.g., if passenger books 
    extra seat, he/she will get 2 free allowance of baggage). 
     

For ordering this service or getting more information, please contact to our Online Booking Helpdesk.

Online Booking Helpdesk (Headquarter)

Tel: +855 23 666 0330

Email: helpdesk_online_2@cambodiaangkorair.com

Working Days: Monday to Friday (8:00am-12:00pm and 1:30pm-5:30pm)

**Note: Please call us at every working hour (GMT+7:00, Phnom Penh local time).

Outside working hours, please send us an email.

We will try to reply all of your queries as soon as possible at every working day.

MEDA Passengers

Conditions of carriage

Passenger must confirm medical clearance before departure (MEDA Passenger) if he suffers from at least one of the following status:

  • Passenger is unable to serve himself due to mental or physical problems.
  • Passenger is invalid, sick or in a bad state that can seriously affect other passengers (i.e. passengers suffer from pernicious heart, severe disease that can lead to uncontrolled situation, mental disease).
  • Pregnant passenger who is/has:
    • Pregnant for more than 32 weeks or
    • Uncertain about the time being pregnant or the bearing time or
    • Previously had twins, or triplet children or
    • The possibilities of some difficulties arising when bearing or
    • Being pregnant by artificial insemination. This passenger must have medical clearance before departure in the hospital where the artificial insemination was made and controlled or in the other medical centers accepted by Cambodia Angkor Air.
  • A newly born child with unusual status or a prematurely born child.
  • Passenger with two legs paralyzed or both legs and arms paralyzed or passenger with legs and arms paralyzed during treatment time.
  • Passenger’s health status could be worse due to flying: passenger with lung disease, ear or nose diseases etc.
  • Passenger with contagious disease: the disease that can be contagious during the flight, especially chicken pox, pulmonary tuberculosis, measles, parotitis.

MEDA passenger can be accepted for carriage provided that they meet the following requirements:

  • Complete all procedures requested by Cambodia Angkor Air
  • Carrying MEDA passenger does not affect to the safety of the plane, pilot, cabin crew and other passengers as well as their property
  • Accompanied MEDA passenger: Escort must be over 18 years old, healthy, and able to take care of MEDA passenger during the flight (doctor, nurse is preferable)
  • Unaccompanied MEDA passenger can only be accepted if:
    • MEDA passenger is not in serious status, able to comfort himself with his illness, and is allowed to travel by medical center appointed by Cambodia Angkor Air.
    • MEDA passenger is able to move, feed and serve himself during the flight

Note: The list of medical centers accepted by Cambodia Angkor Air will be as following:

Domestic Hospital: General Hospital or specialized hospital at central/ provincial level or equivalent and some approved medical clinic such as SOS, Family

Foreign Hospital: Medical Clinic selected by passenger.

Cambodia Angkor Air provides the following special services to Meda Passengers:

Leg Rest Service

Leg-rest service (the right/left or both- LEGR/LEGL/LEGB) offered to medical passenger, one or two seats in a full cast for his leg.

Conditions for acceptance:

  • 24 hours notice is required.
  • Extra seat is required to be booked in same class of one flight.
  • Unaccompanied LEGB passenger is not accepted for traveling

The maximum number of LEGL/LEGR/LEGB passenger allowed per flight is not more than half the number of main emergency exits

For ordering the service or getting more information, please contact our booking agent.

Stretcher service

Stretcher services on board (STCR) provides stretcher to MEDA passenger as requested by medical center accepted by Cambodia Angkor Air.

Conditions for acceptance:

  • STCR request must be made at least 72 hours prior to estimated time of departure.
  • STCR passenger must complete medical clearance (MEDA form) before departure
  • STCR passenger must be accompanied by an escort. Doctor and nurse are preferable.
  • Suitable space is available in aircraft for installing STCR equipments. The amount of space for installing STCR is subject to individual aircraft.
  • Not more than 01 STCR passenger is accepted for carriage in one flight.
  • STCR passenger is only accepted for carriage in the Economy class.

For ordering this service or getting more information, please contact our booking agent.

Oxygen service

Oxygen services on board (OXYG) provide oxygen to MEDA passenger during the flight, as requested by medical center appointed by Cambodia Angkor Air.

Conditions for acceptance:

  • OXYG request must be made at least 72 hours prior to estimated time of departure.
  • OXYG passenger must complete medical clearance before departure (MEDA form).
  • OXYG passenger must be accompanied by an escort. Doctor and nurse are preferable
  • Suitable space is available in aircraft for installing OXYG equipments. The amount of space for installing OXYG is subject to individual aircraft.
  • Not more than 01 OXYG passenger is accepted for carriage in one flight.
  • OXYG passenger is only accepted for carriage in the Economy class.

For ordering this service or getting more information, please contact our booking agent.

Meda passenger needing medicine and other medical treatment tools

MEDA passenger must have all necessary medicine and other medical treatment tools. If passenger needs to carry and use these tools (spray is excluded) on board he must inform and have the acceptance from Cambodia Angkor Air.

MEDA passenger with sugar urinate or MEDA needing to use injection needle in flight as recommended by doctor and carry injection needle on board should be followed instructions:

  • Meeting acceptance requirements.
  • Application only for medium and long flight from 2h30 as time scheduled.
  • Passenger is not allowed to carry injection needle include or not medical liquid on board.
  • Injection needle must be in sealed and checked by authority
  • Injection needle should be used by MEDA,  accompany MEDA or doctor
  • Follow all the instruction of Cambodia Angkor Air staff.

For ordering this service or getting more information, please contact to our Online Booking Helpdesk.

Online Booking Helpdesk (Headquarter)

Tel: +855 23 666 0330

Email: helpdesk_online_2@cambodiaangkorair.com

Working Days: Monday to Friday (8:00am-12:00pm and 1:30pm-5:30pm)

**Note: Please call us at every working hour (GMT+7:00, Phnom Penh local time).

Outside working hours, please send us an email.

We will try to reply all of your queries as soon as possible at every working day.