1. SGN airport:

1.1. Open time:

Counters are opened 2 hours before STD

1.2. Close time:

Counters are closed 50 minutes before STD

2. PNH airport:

2.1. Open time:

International flights: counters are opened 2 hours before STD

Domestic flights: counters are opened 1 hour 30 minutes before STD

2.2. Close time:

International flights: counters are closed 40 minutes before STD

Domestic flights: counters are closed 30 minutes before STD

3. REP airport:

3.1. Open time:

International flights: counters are opened 2 hours before STD

Domestic flights: counters are opened 1 hour 30 minutes before STD

3.2. Close time:

International flights: counters are closed 40 minutes before STD

Domestic flights: counters are closed 30 minutes before STD

Besides open and close check-in time above all stations should try to find the best way to improve OTP in your stations such as:

• Minimize ground time for flight delay.
• Try to push passenger door close 10 mins before STD.
• Try to negotiate with airport authority to arrange best parking for our flight.

*STD: Scheduled Time of Departure.

If you do not check in by the check-in deadline you will not be able to travel on the flight. Depending on your fare conditions, a failure to check-in on time may also result in:

• Making your ticket invalid for travel or becoming non-refund in case there are restrictions on changes. You will need to make a new booking and purchase a new ticket.
• Paying change fee, and/or fares difference for the new applicable fare.

Due to potential traffic delays, check-in time and security screening, you are recommended to be at the airport at least 60 minutes before departure of domestic flights and 120 minutes before departure of international flights.

You should carry your traditional paper ticket or eTicket Receipt at all times for both international and domestic flights.